15967376 Canada Inc. (“Company,” “we,” “us,” or “our”) operates HomeNationPros.com and other home-improvement websites, landing pages, forms, and online services that link to this Privacy Policy.
These websites, landing pages, forms, and online services are collectively referred to as the “Services.” This Privacy Policy applies wherever it is posted or linked.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:
The Company provides advertising, lead-generation, matching, referral, and related marketing services. The Company is not a home-improvement contractor and does not directly perform construction, installation, remodeling, repair, inspection, or other home-improvement work.
The information we collect depends on how you interact with the Services and which form or service request you complete.
We may collect:
We may collect information about your property and requested project, including:
The specific project questions may differ depending on whether you are requesting information about roofing, bathroom remodeling, windows, kitchens, accessory dwelling units, general remodeling, or another home-improvement service.
When you use the Services, we and our technology providers may automatically collect:
We may collect information entered into a form before the form is fully submitted, where permitted by law and supported by the technology used on the Services.
We may collect and retain records relating to your service request and consent, including:
If you contact us directly, we may collect:
We may receive information from contractors or service professionals regarding what happened after your request was provided to them, including:
We may use this information to operate our business, measure contractor performance, verify lead quality, calculate compensation, investigate complaints, improve our Services, and measure advertising results.
We may collect personal information:
We may use personal information to:
We will not use personal information for a materially different purpose without providing any notice or obtaining any consent required by applicable law.
The Services help homeowners and other consumers connect with independent home-improvement contractors and service professionals.
When you submit a service request, you authorize the Company to collect and process the information you provide in accordance with this Privacy Policy and the consent disclosure presented with the form.
We may match your request based on factors such as:
We may provide your name, contact information, property information, and project details to one or more matched contractors or service professionals, as described or identified in the consent disclosure presented before you submit your request.
Those contractors or service professionals may contact you directly regarding your request by telephone, text message, email, or other permitted methods.
The Company does not guarantee that:
Submitting a request does not require you to purchase any product or service.
Contractors and service professionals receiving service requests are independent businesses. They are not employees, agents, joint ventures, or representatives of 15967376 Canada Inc.
The Company does not control and is not responsible for:
After your information is provided to a contractor, that contractor may process the information in accordance with its own privacy policy and legal obligations.
You should independently review a contractor’s credentials, licensing, insurance, references, contract terms, warranties, and privacy practices before hiring the contractor or providing additional information.
We may disclose personal information to the following categories of recipients.
We may disclose your contact information, property information, and project details to contractors or service professionals that may be able to respond to your request.
Contractors may pay the Company for advertising, lead-generation, matching, referral, qualification, appointment, or related marketing services.
We may disclose personal information to providers that perform services for us, including:
These providers may receive information only as reasonably necessary to perform services for us, subject to applicable contractual and legal restrictions.
We may disclose or make available certain identifiers, internet activity, device information, form events, and advertising-attribution information to advertising and analytics providers.
These providers may help us:
Depending on applicable law and how a particular technology operates, some advertising-related disclosures may be considered a “sale,” “sharing,” or use for targeted advertising.
We may disclose personal information to lawyers, accountants, auditors, insurers, consultants, and other professional advisers when reasonably necessary to obtain professional services or protect our legal interests.
We may disclose personal information when we reasonably believe disclosure is necessary to:
Personal information may be disclosed, transferred, or reviewed in connection with a proposed or completed:
Any recipient will be required to handle the information in accordance with applicable law and any continuing obligations relating to the information.
We may disclose personal information when you direct us to do so, intentionally interact with a third party, or otherwise provide legally valid consent.
We do not sell personal information to unrelated data brokers for their independent use.
However, contractors may compensate us for advertising, lead-generation, matching, qualification, referral, appointment, or related services. We may provide consumer contact and project information to matched contractors as part of those services.
Depending on the applicable law and the circumstances of a particular transfer, providing personal information to a contractor may be legally characterized as a “sale” or other regulated disclosure, even when the consumer requested the contractor connection.
We may also use advertising or analytics technologies that disclose identifiers and internet activity to third-party platforms. Depending on applicable law, these activities may be considered “sharing,” targeted advertising, or a sale of personal information.
Where applicable law gives you the right to opt out, you may submit a request through:
A general opt-out request may not prevent us from completing a specific contractor disclosure that you intentionally requested and authorized through a service-request form.
Where required by law, we will process recognized browser-based opt-out preference signals, such as Global Privacy Control, as an opt-out request for the browser or device sending the signal.
We do not knowingly sell or share the personal information of individuals under 16 years of age.
The consent disclosure displayed with a service-request form explains which businesses you authorize to contact you and the methods by which they may contact you.
When you submit a request, matched contractors or service professionals identified in or linked from the consent disclosure may contact you regarding your project.
Depending on the consent you provide, those communications may include:
The use of automated dialing technology, prerecorded or artificial voice messages, or automated text messages will be subject to the consent disclosure presented when you provide your telephone number.
Consent to receive marketing communications is not a condition of purchasing goods or services where applicable law requires that disclosure.
Message frequency may vary. Message and data rates may apply.
You may opt out of text messages by replying STOP. You may request assistance by replying HELP where supported.
You may unsubscribe from marketing emails through the unsubscribe link included in the email.
Because contractors are independent businesses, an opt-out request sent to the Company may not automatically apply to a contractor that already received your information. You may also need to submit your request directly to that contractor.
We and our providers may use:
These technologies may be used to:
Some cookies and technologies are necessary for the Services to operate. Other technologies may be used for analytics or advertising purposes.
You may be able to manage cookies through:
Blocking cookies may cause certain website features to function improperly.
Some internet browsers allow users to send a “Do Not Track” signal.
Because there is not currently a universally accepted standard governing ordinary Do Not Track signals, the Services may not respond to those signals.
This does not affect our obligation to recognize legally valid opt-out preference signals where required by applicable law.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The applicable retention period may depend on:
We may retain lead and project information to:
We may retain opt-out, suppression, and Do-Not-Call records after other information has been deleted so that we can continue honoring communication preferences and document compliance.
When personal information is no longer reasonably required, we may delete, anonymize, aggregate, or securely dispose of it, subject to legal and operational limitations.
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against:
Our safeguards may include:
No website, internet transmission, database, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of personal information.
15967376 Canada Inc. is a Canadian corporation that operates Services used in Canada and the United States.
Personal information may be stored, accessed, or processed in:
Privacy laws in those jurisdictions may differ from the laws where you live.
Information stored or processed in another jurisdiction may be accessible to courts, law-enforcement agencies, regulators, or government authorities in accordance with the laws of that jurisdiction.
Where required, we use contractual or other measures designed to provide an appropriate level of protection when information is transferred to a service provider for processing.
Subject to applicable law, Canadian residents may request to:
Withdrawing consent may affect our ability to provide certain services or complete a pending service request.
A withdrawal of consent does not affect processing that occurred before the withdrawal and may be subject to legal, contractual, or recordkeeping restrictions.
We may request information reasonably necessary to verify your identity before providing access to personal information or processing a correction or deletion request.
Privacy complaints should first be directed to our Privacy Officer using the contact information at the end of this Privacy Policy. You may also have the right to contact the applicable Canadian privacy regulator.
Depending on where you reside and whether the applicable law applies to the Company, you may have the right to:
These rights are subject to applicable exceptions and verification requirements.
This section applies to California residents to the extent that the California Consumer Privacy Act applies to the Company.
During the preceding 12 months, we may have collected the following categories of personal information:
Identifiers
Examples include name, telephone number, email address, postal address, IP address, cookie identifiers, and device identifiers.
Personal Information Described in the California Customer Records Law
Examples include name, address, telephone number, and other information included in a service request.
Commercial Information
Examples include the type of home-improvement service considered or requested, project details, and information concerning whether a service was obtained.
Internet or Electronic Network Activity
Examples include browsing activity on the Services, page interactions, form activity, advertising interactions, and device information.
Geolocation Information
We may collect approximate location based on IP address, ZIP code, postal code, or information voluntarily provided through a service-request form. We do not intend to collect precise GPS location through our standard forms.
Inferences
We may use the information you provide to determine service-area eligibility, project suitability, contractor matching, or likely interest in a particular home-improvement service.
We may obtain these categories of personal information:
We may collect, use, or disclose these categories for the purposes described in this Privacy Policy, including:
We may disclose the categories described above to:
Depending on how applicable law characterizes our activities, the following categories may be sold or shared:
These categories may be provided or made available to:
Subject to applicable law, California residents may request:
We do not use sensitive personal information for the purpose of inferring characteristics about consumers.
You may submit a privacy request by emailing:
Please use the subject line: Privacy Request
Your request should explain:
We may need to verify your identity before processing the request. Verification may involve matching the information you provide with information maintained in our records.
We will use information submitted for verification only to verify and process the request.
You may use an authorized agent where permitted by law. We may require proof that the agent has permission to act for you and may require you to verify your identity directly.
We will respond within the period required by applicable law.
We may deny or limit a request where permitted by law, including when:
Where applicable law gives you a right to appeal, you may appeal our decision by emailing [email protected] with the subject line Privacy Request Appeal.
You may request that marketing communications stop at any time.
Depending on the communication method, you may:
Because matched contractors are independent businesses, you should submit communication opt-out requests directly to the contractor that contacts you.
We may retain suppression and opt-out information to ensure that applicable preferences continue to be honored.
The Services are intended for adults seeking information about home-improvement services.
The Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.
We do not knowingly sell or share the personal information of individuals under 16.
If you believe that a child has submitted personal information through the Services, contact us at [email protected] so that we can investigate and take appropriate action.
The Services may contain links to websites operated by contractors, advertisers, service providers, or other third parties.
We do not control and are not responsible for the content, security, availability, or privacy practices of third-party websites.
This Privacy Policy does not apply to information you provide directly to an independent contractor or another third party.
We encourage you to review the privacy policy of every third-party website or business with which you interact.
The Services are independently owned and operated by 15967376 Canada Inc.
The Services are not part of, affiliated with, sponsored by, administered by, endorsed by, or otherwise associated with Facebook, Instagram, Meta Platforms, Inc., or any of their affiliates.
Facebook, Instagram, Meta, and their respective names, logos, and trademarks are the property of their respective owners.
Information submitted directly through the Services is collected and processed by 15967376 Canada Inc. and may be disclosed to matched contractors, service providers, advertising platforms, and other parties as described in this Privacy Policy.
We may use Meta advertising, analytics, pixel, conversion, and measurement technologies. Meta may independently collect or receive certain information through those technologies in accordance with its own terms and privacy practices.
Our use of Meta products for advertising or measurement purposes does not mean that Meta sponsors, endorses, or administers the Services or any offer presented through them.
The Company and the Services are not affiliated with, sponsored by, administered by, endorsed by, or acting on behalf of any federal, state, provincial, territorial, county, municipal, or other government agency, department, authority, grant program, rebate program, relief program, financing program, tax-credit program, or public-benefit program.
Unless expressly stated otherwise, references on the Services to grants, rebates, incentives, tax credits, financing options, assistance programs, or similar opportunities are provided for general informational or advertising purposes only. The Company does not guarantee that any such program is available, that you are eligible, that funding will be approved, or that any contractor can secure benefits on your behalf.
Program availability, eligibility requirements, funding limits, deadlines, and approval decisions are determined by the applicable government agency, program administrator, lender, utility, or other responsible organization. You should verify all program information directly with the official administering organization before relying on it or making a purchasing decision.
We may update this Privacy Policy periodically to reflect changes in:
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of the policy.
Where required, we may provide additional notice of a material change through the Services or another appropriate communication method.
We will obtain additional consent before applying a materially different practice where applicable law requires consent.
15967376 Canada Inc. has designated a Privacy Officer responsible for overseeing the Company’s privacy practices and responding to privacy questions, complaints, and requests.
Security Notice: Please do not send Social Security numbers, banking credentials, government identification numbers, or other highly sensitive information through ordinary email.